37
1
10
Service Quality & Customer Satisfaction-Edisi 5
Tjiptono, Fandy
Primary Author
Chandra, Gregorius
Additional Author
mixed material
9786230103032
Yogyakarta
ANDI
2019
Service Quality & Customer Satisfaction edisi 5
Service_Quality_%26_Customer_Satisfaction.jpg.jpg
Teknik-teknik Manufaktur Jepang
Antarikso
Additional Author
Schonberger, Richard J.
Additional Author
mixed material
Jakarta
Erlangga
1981
Total Quality Management :
Teori & Praktik Manajemen Untuk Mendongkrak Mutu Pendidikan
Zahroh, Aminatul
Primary Author
mixed material
9786027874770
Yogyakarta
Ar-Ruzz Media
2014
Total Quality Management
Cover_Total_Quality_Management.jpg.jpg
Total Quality Management
Gaspersz, Vincent
Additional Author
mixed material
Jakarta
Gramedia Pustaka Utama
2001
Total Quality Management
mixed material
0131228099
New Jersey
Prentice Hall
2003
Manajemen Kualitas
Ariani, Dorothea Wahyu
Primary Author
mixed material
New York
UNIVERSITAS ATMAJAYA
199
Manajemen Kualitas
Cover_Manajemen_Kualitas.jpg
Sistem Manajemen HACCP
Thaheer, Hermawan
Additional Author
mixed material
9795268554
Jakarta
Bumi Aksara
2005
Filosofi Baru Tentang Manajemen Mutu Terpadu
Prawirosentono, Suyadi
Additional Author
mixed material
9795267825
Jakarta
Bumi Aksara
2002
Service Quality In Hospitality Organizations
mixed material
0304327867
London
Cassell
1996
Quality Management In Hospitality
mixed material
0304334863
New York
Cassell
1996