5
1
10
Indonesian Customer Satisfaction
Irawan, Handi
Additional Author
mixed material
9792047964
Jakarta
ELEX MEDIA COMPUTINDO
2003
Prinsip-prinsip Total Quality Service
Tjiptono, Fandy
Additional Author
mixed material
979731054x
Yogyakarta
ANDI
2003
Customer Service Cara Efektif Memuaskan Pelanggan
Yoeti, H. Oka A
Additional Author
mixed material
9794084417
Jakarta
PRADNYA PARAMITA
2000
Kaizen Strategis For Costumer Care
Wellington, Patricia
Additional Author
Sindoro, Alexander
Additional Author
mixed material
Batam
Interaksara
1998
Psikologi Pelayanan Dalam Industri Jasa
Sugiharto, Endar
Additional Author
mixed material
9796552825
Jakarta
Gramedia Pustaka Utama
1999