Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2006).
Services Marketing, Fourth Edition (edisi 4).
New York:
MC GRAW HILL.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing, Fourth Edition.
edisi 4
New York:
MC GRAW HILL,
2006.
.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing, Fourth Edition.
edisi 4
New York:
MC GRAW HILL,
2006.
.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing, Fourth Edition.
edisi 4
New York:
MC GRAW HILL,
2006.
.