APA Style

Clark, Moira, Baker, Susan. (2004). Business Success Through Service Excellence . Burlington: Elsevier Butterworth-Heinemann.

Chicago Style

Clark, Moira, Baker, Susan. Business Success Through Service Excellence. Burlington: Elsevier Butterworth-Heinemann, 2004. .

MLA Style

Clark, Moira, Baker, Susan. Business Success Through Service Excellence. Burlington: Elsevier Butterworth-Heinemann, 2004. .

Turabian Style

Clark, Moira, Baker, Susan. Business Success Through Service Excellence. Burlington: Elsevier Butterworth-Heinemann, 2004. .