APA Style
Martin, William B.. (2004).
Quality Customer Service .
Jakarta:
PPM.
Chicago Style
Martin, William B..
Quality Customer Service.
Jakarta:
PPM,
2004.
.
MLA Style
Martin, William B..
Quality Customer Service.
Jakarta:
PPM,
2004.
.
Turabian Style
Martin, William B..
Quality Customer Service.
Jakarta:
PPM,
2004.
.