Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2005).
Service, Quality & Satisfaction (Edisi 1).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi 1
Yogyakarta:
ANDI,
2005.
Teks.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi 1
Yogyakarta:
ANDI,
2005.
Teks.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi 1
Yogyakarta:
ANDI,
2005.
Teks.