APA Style
Tjiptono, Fandy, Chandra, Gregorius. (2005).
Service, Quality & Satisfaction (Edisi 1).
Yogyakarta:
ANDI.
Chicago Style
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi 1
Yogyakarta:
ANDI,
2005.
Teks.
MLA Style
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi 1
Yogyakarta:
ANDI,
2005.
Teks.
Turabian Style
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi 1
Yogyakarta:
ANDI,
2005.
Teks.