Gaya APA
Total Quality Management. (2003).
New Jersey:
Prentice Hall.
Gaya Chicago
Total Quality Management.
Edisi 3.
New Jersey:
Prentice Hall,
2003.
Teks.
Gaya MLA
Total Quality Management.
Edisi 3.
New Jersey:
Prentice Hall,
2003.
Teks.
Gaya Turabian
Total Quality Management.
New Jersey:
Prentice Hall,
2003.
Teks.