APA Style

Lovelock, Christopher, Wirtz, Jochen. (2004). Services Marketing Ed.5 (edisi 5). New Jersey: Prentice Hall.

Chicago Style

Lovelock, Christopher, Wirtz, Jochen. Services Marketing Ed.5. edisi 5 New Jersey: Prentice Hall, 2004. .

MLA Style

Lovelock, Christopher, Wirtz, Jochen. Services Marketing Ed.5. edisi 5 New Jersey: Prentice Hall, 2004. .

Turabian Style

Lovelock, Christopher, Wirtz, Jochen. Services Marketing Ed.5. edisi 5 New Jersey: Prentice Hall, 2004. .