Gaya APA

Zeithaml, Valarie A, Bitner, Mary Jo. (2004). Services Marketing (edisi 3). New York: MC GRAW HILL.

Gaya Chicago

Zeithaml, Valarie A, Bitner, Mary Jo. Services Marketing. edisi 3 New York: MC GRAW HILL, 2004. .

Gaya MLA

Zeithaml, Valarie A, Bitner, Mary Jo. Services Marketing. edisi 3 New York: MC GRAW HILL, 2004. .

Gaya Turabian

Zeithaml, Valarie A, Bitner, Mary Jo. Services Marketing. edisi 3 New York: MC GRAW HILL, 2004. .