APA Style
Zeithaml, Valarie A, Bitner, Mary Jo. (2004).
Services Marketing (edisi 3).
New York:
MC GRAW HILL.
Chicago Style
Zeithaml, Valarie A, Bitner, Mary Jo.
Services Marketing.
edisi 3
New York:
MC GRAW HILL,
2004.
.
MLA Style
Zeithaml, Valarie A, Bitner, Mary Jo.
Services Marketing.
edisi 3
New York:
MC GRAW HILL,
2004.
.
Turabian Style
Zeithaml, Valarie A, Bitner, Mary Jo.
Services Marketing.
edisi 3
New York:
MC GRAW HILL,
2004.
.