APA Style
Fitzsimmons, James A, Fitzsimmons, Mona J. (2004).
Service Management Ed.4 (Edisi 4).
New York:
MC GRAW HILL.
Chicago Style
Fitzsimmons, James A, Fitzsimmons, Mona J.
Service Management Ed.4.
Edisi 4
New York:
MC GRAW HILL,
2004.
.
MLA Style
Fitzsimmons, James A, Fitzsimmons, Mona J.
Service Management Ed.4.
Edisi 4
New York:
MC GRAW HILL,
2004.
.
Turabian Style
Fitzsimmons, James A, Fitzsimmons, Mona J.
Service Management Ed.4.
Edisi 4
New York:
MC GRAW HILL,
2004.
.