Gaya APA
Tjiptono, Fandy, Diana, Anastasia. (2000).
Total Quality Management (Revisi).
Jakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Revisi
Jakarta:
ANDI,
2000.
.
Gaya MLA
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Revisi
Jakarta:
ANDI,
2000.
.
Gaya Turabian
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Revisi
Jakarta:
ANDI,
2000.
.