APA Style
Tjiptono, Fandy. (2003).
Prinsip-prinsip Total Quality Service .
Yogyakarta:
ANDI.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2003.
.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2003.
.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2003.
.