Gaya APA
Tjiptono, Fandy. (2003).
Prinsip-prinsip Total Quality Service .
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2003.
.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2003.
.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2003.
.