APA Style
Rangkuti, Freddy. (2002).
Measuring Customer Satisfaction .
Jakarta:
Gramedia.
Chicago Style
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2002.
.
MLA Style
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2002.
.
Turabian Style
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2002.
.