Gaya APA
Rangkuti, Freddy. (2002).
Measuring Customer Satisfaction .
Jakarta:
Gramedia.
Gaya Chicago
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2002.
.
Gaya MLA
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2002.
.
Gaya Turabian
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia,
2002.
.