Gaya APA

Besterfield, Dale H.. (1995). Total Quality Management (2nd ed). London: Prentice Hall.

Gaya Chicago

Besterfield, Dale H.. Total Quality Management. 2nd ed London: Prentice Hall, 1995. .

Gaya MLA

Besterfield, Dale H.. Total Quality Management. 2nd ed London: Prentice Hall, 1995. .

Gaya Turabian

Besterfield, Dale H.. Total Quality Management. 2nd ed London: Prentice Hall, 1995. .