Gaya APA
Besterfield, Dale H.. (1995).
Total Quality Management (2nd ed).
London:
Prentice Hall.
Gaya Chicago
Besterfield, Dale H..
Total Quality Management.
2nd ed
London:
Prentice Hall,
1995.
.
Gaya MLA
Besterfield, Dale H..
Total Quality Management.
2nd ed
London:
Prentice Hall,
1995.
.
Gaya Turabian
Besterfield, Dale H..
Total Quality Management.
2nd ed
London:
Prentice Hall,
1995.
.