Gaya APA
Armistead, Colin G., Clark, Graham, Djunaedi, M. Kurdi. (1999).
Times Management Series Costumer Service And Support Layanan Dan Dukungan Kepada Pelanggan (Cet. 2).
Jakarta:
ELEX MEDIA KOMPUTINDO.
Gaya Chicago
Armistead, Colin G., Clark, Graham, Djunaedi, M. Kurdi.
Times Management Series Costumer Service And Support Layanan Dan Dukungan Kepada Pelanggan.
Cet. 2
Jakarta:
ELEX MEDIA KOMPUTINDO,
1999.
.
Gaya MLA
Armistead, Colin G., Clark, Graham, Djunaedi, M. Kurdi.
Times Management Series Costumer Service And Support Layanan Dan Dukungan Kepada Pelanggan.
Cet. 2
Jakarta:
ELEX MEDIA KOMPUTINDO,
1999.
.
Gaya Turabian
Armistead, Colin G., Clark, Graham, Djunaedi, M. Kurdi.
Times Management Series Costumer Service And Support Layanan Dan Dukungan Kepada Pelanggan.
Cet. 2
Jakarta:
ELEX MEDIA KOMPUTINDO,
1999.
.