Gaya APA

Lovelock, Christopher H.. (1996). Services Marketing Ed.3 (3rd ed). New Jersey: PRENTICE-HALL.

Gaya Chicago

Lovelock, Christopher H.. Services Marketing Ed.3. 3rd ed New Jersey: PRENTICE-HALL, 1996. .

Gaya MLA

Lovelock, Christopher H.. Services Marketing Ed.3. 3rd ed New Jersey: PRENTICE-HALL, 1996. .

Gaya Turabian

Lovelock, Christopher H.. Services Marketing Ed.3. 3rd ed New Jersey: PRENTICE-HALL, 1996. .