APA Style
Werz, Edward W., Germain, Sally. (1993).
The Complete Customer Service Letter Book .
New York:
MCGRAW-HILL.
Chicago Style
Werz, Edward W., Germain, Sally.
The Complete Customer Service Letter Book.
New York:
MCGRAW-HILL,
1993.
.
MLA Style
Werz, Edward W., Germain, Sally.
The Complete Customer Service Letter Book.
New York:
MCGRAW-HILL,
1993.
.
Turabian Style
Werz, Edward W., Germain, Sally.
The Complete Customer Service Letter Book.
New York:
MCGRAW-HILL,
1993.
.