13 1 10 Tjiptono, Fandy Primary Author Chandra, Gregorius Additional Author mixed material 9786230103032 Yogyakarta ANDI 2019 Service Quality & Customer Satisfaction edisi 5 Service_Quality_%26_Customer_Satisfaction.jpg.jpg Prinsip & Penerapan Tjiptono, Fandy Primary Author mixed material 9786230102295 Yogyakarta ANDI 2019 Strategi Pemasaran : Prinsip & Penerapan Strategi_Pemasaran_Prinsip_%26_Penerapan.jpg.jpg Mewujudkan Layanan Prima Tjiptono, Fandy Additional Author mixed material 9786230129186 Yogyakarta ANDI 2022 Service Management: Mewujudkan Layanan Prima img139_11zon.jpg.jpg Tjiptono, Fandy dan Diana, Anastasia Additional Author mixed material 9786230129391 Yogyakarta ANDI 2022 Manajemen Dan Strategi Kepuasan Pelanggan img084_%282%29.jpg.jpg Tjiptono, Fandy Primary Author mixed material 9789792926699 Yogyakarta 2011 Manajemen dan Strategi Merek ( Seri Manajemen Merk 01 ) Manajemen_%26_Strategi_Merek.jpg.jpg Tjiptono, Fandy Primary Author Chandra, Gregorius Additional Author mixed material 9789792934373 Yogyakarta Andi Offset 2012 Pemasaran Strategik Cover_Pemasaran_Strategik.jpg.jpg Tjiptono, Fandy Additional Author mixed material 9795332627 Yogyakarta ANDI 1998 Tjiptono, Fandy Additional Author Chandra, Gregorius Additional Author mixed material 9797316092 Yogyakarta ANDI 2005 Tjiptono, Fandy Additional Author mixed material 9795336851 Yogyakarta Andi Offset 2001 Tjiptono, Fandy Additional Author Chandra, Gregorius Additional Author Chandra, Yanto Additional Author mixed material 9797311457 Yogyakarta ANDI 2004